SRS Travels — Bus delayed by 7.5 hours

Address:	411057
Website:	www.srstravels.net

Hello srs travels,

This is to inform you about the major inconvenience and tragedies caused due to the poor and delayed service by the srs travels, the details for which are as below :
Date of journey - 26/5/2017, 08.30pm from wakad, pune
Expected arrival in bangalore - 27/5/2017, 11.00am
Source - pune
Destination - bangalore
Bus number - ka 51 d 9405
Mticket no:[protected]
Pnr:[protected]ts[protected]jegn
Pune-bangalore, 26-may-2017, 08:30 pm, seat:6u, 1u, 5u, srs travels

The bus arrived at the departure point @wakad at 9.30pm i. E it was delayed for departure itself by 1 hour.
As the journey began, the speed of the bus was unexpectedly slow and it had its first halt at 11pm for dinner at
It waited there for almost an hour. Merely after 15 minutes of the travel from there, the bus stopped again and the driver reported that the bus has got some issues which will need to be fixed.
After 1.5 hours, the bus started again with an unpexpectedly low speed and stopped again @5am in the morning for almost an hour and started again with the speed of a bullock cart. It then halted for breakfast for an hour and since then the bus repeatedly kept taking halts ; the reasons for which as stated by the driver were - the bus not taking a pickup, needs repair etc.
The passengers then finally contacted the head office for srs travels and it was communicated to everyone that another bus is being arranged.
Finally at around 2pm after a lot of follow-ups with the bus operators, another bus was arranged. The transfer of luggage to the other took 1 hour and the bus was found to be non-ac with non-working plug points. So even on paying for an ac bus, we had to travel in a poor non-ac bus.
The bus finally reached @anandrao circle bangalore at 06.30pm with a delay of almost 7.5 hours, which is really gross!!
I had to attend a client meeting in bangalore and my parents had to meet a hospitalized relative very urgently. And this was the reason i had chosen srs travels - believing that it will take us there on time. I missed my meeting and this is now going to affect my career severely. Also, my parents being in the same bus did not reach on time resulting in a useless hospital meeting, since it was too late!
This is really frustrating and is a clear case of carelessness and cheat to give such service in lieu of the loadsome of money for the ticket.
All i need back now is the entire refund for my ticket which amounted rs.7155 as a compensation to all my loss, as per the attached ticket. Please arrange for the same asap else be ready for the further legal actions.
Please share the email id of the concerned authority so that this complaint can be forwarded to them and i can get my much deserved refund for the tickets asap.

Thanks.