SRS Travels — bus driver's behaviour

Address:

Bangalore, Karnataka, 560069

To 6/12/17
The Manager
Customer Care
SRS Travels

Sub: Driver guilty of inhumane behaviour

I, A. Abdul Wahid and my partner Sajjad Khan travelled from Aurnagabad to Bangalore on 5/12/17(Tue). The bus did not halt after dinner break at 10:30 PM near Pune up until morning at 7am which means the driver did not stop the bus the entire night for washroom etc. This in itself is not expected from the travels putting passengers into undue inconvenience.

When in the morning he stopped the bus in some remote location near Sira the toilets were not having water supply. My partner asked the driver the point of stopping at a place where toilets were not having water. This questioning made the driver so angry that he came out of the seat and became physical with my partner. This led to an altercation between the two.

Let me also clarify that it was the driver who initiated the physical assault. The incident dragged on and the driver was also guilty of making communally offensive statements.

During the breakfast break at Sira in the morning at 9AM the driver with the aid of couple of men physically assaulted my partner again. I brought the situation under control and the co- driver was good enough to apologise for the entire episode. Apart from physical assault the driver was once again guilty o[censored]sing communally offensive language at Sira during the breakfast break. This unfortunate incident took place on the morning of Wed., Dec 6th.

Now this kind of obnoxious and inhumane behavior is not expected from any individual lest from a driver who is on duty towards a customer.

I request and appeal to the SRS travels management to take the driver into remand and take appropriate action against him. This request is not only in the interest of the travels but also in the larger public interest of maintaining social harmony. Surely such mischievous individuals shall turn their disgusting behaviour towards someone else in the future if they are not checked and accounted for today.

As a regular customer, I am looking forward towards justice on this issue...

Bus Details:
Aurangabad – Bangalore, Tue, Dec. 5, 2017
Ticket No.: TKCS46837113
Bus No. : KA01AF556
Bus Driver Name: Vishwas Satpute