SRS Travels — Bus never arrived for pick up (Single female passenger waiting during night time on the highway)

Address:

No. 375/4 Near Pooja Complex, Opp Syndicate Bank Atm, Virgonagar Industrial, Estate Aavalahalli, Old Madras Road, Hosabasavanapura, Krishnarajapuram,

My sister had the most harrowing experience of her life.

She was due to travel by SRS travels from Kolhapur to Bangalore on 13th January. She reached the pick up point before the pick up time of 9:30pm. She called to enquire and was informed that the bus was late. Close to an hour later, there was no sign of the SRS bus. She again called and was questioned why she was not infomed, because the bus scheduled to pick her up had broken down and the alternate bus was instructed not to pick any passengers from Kolhapur and directly head to Bangalore from the orign city which was Pune. How can anyone even do such a thing!! Here there is a passenger with a valid ticket waiting at the designated pick up point and you simply decide not to turn up. This is a pick up on the highway during night time and here is a single female passenger. The level of irresponsibility!

My sister then received details of another bus. She called the number only to be informed that the bus details sent were of another route. The driver said her bus was not coming/ cancelled and not coming to pick her up and advised my sister to call the head office. The head office says that the pick up is not cancelled and the bus will reach soon. The bus driver of the other route called to enquire. My sister told the head office stated bus was on the way. The bus driver again repeated that the bus was not turning up. No co-ordnation at all. Head office does not have the information, what will the passengers do!

It was close to 11pm now! She had to reach Bangalore! No further information from SRS Travels. She tried booking another ticket, just then another bus operator arrived at the stop and she took the bus and had to again pay for the ticket and was shifted at 3am to another bus in the middle of nowwhere as she did not have an official booking and finally she reached Bangalore at 9am.

Imagine the things that could have gone wrong! Till date no call from SRS travels!

My sister always travels with her 5 year old daughter. Luckily, she traveled without her daughter this time. Don't want to even think of my sister going through what she went through if her daughter was with her.

I demand a compensation of INR 25, 000 to be given by SRS for the absolute trauma!! SRS should be thankful she reached safely!!