SRS Travels — Bus pickup issue - No proper communication

Address:	600001
Website:	srsbooking.com

No proper communication on whom to contact. Due to heavy traffic in chennai, I was planned to board from Pallavaram instead of my actual boarding point Tambaram. Called to customer care to get permission to board from pallavaram. They said no. I asked the driver phone number, they said they said they don't know. A bus crossed me in Pallavram without stopping there. I got a call from the driver after half an hour from Perungulathur. No proper communication or guidance is provided. Even I am unable to cancel the ticket
Ticket cancellation policies
Less than 4 hours from the station departure time: 100 %
Between 4 Hrs to 12 Hrs from the station departure time: 50 %
Between 12 Hrs to 24 Hrs from the station departure time: 20 %
Between 1 to 7 days before station departure time: 15 %
Between 7 to 30 days before station departure time: 15 %