SRS Travels — bus timing

Address:	Bangalore, Karnataka, 560003
Website:	www.srsbooking.com

My bus from goa to bangalore pnr 22550155 and 22550080 seat number 8u and 9u dated 31.03.2018 at 7:00 pm. I was late by 10 min and bus didn't wait for me, i called customer support and they gave me the number of driver he asked me to reach a petrol pump but when i reached bus was not there. I called driver so many times but it was not reachable i called customer support as well they said driver phone is not reachable. Why they did not wait for 10min. If you are so punctual they why on 28/03/2018 your bus from bangalore to goa started late by one and half hour. I was told to reach bangalore bus stop at 10pm but they made me waited for one and half hour. Pnr 22502900 seat number 14u, 15u. If i was made to wait for one and half hour then why didn't you wait for 10 mins. Is only your time valuable not ours. Now, either you refund me for bangalore to goa ticket which was late by one and half hour or you refund for goa to bangalore which could not wait for 10min and i missed my bus. Otherwise i have to escalate this complaint to next level.