SRS Travels — bus timings

Address:

580004

I have booked srs bus and made reservation for bus which is leaving jogeshwari-mumbai at 8.35pm on 26.9.19 (Ka01af9508) and as per schedule it should reach by 6.00am next day. The bus has come right time at boarding place. But when i enquired to bus driver regarding time to reach dharwad, he told it will reach by 10am, which is norml/usual timing of bus arrival at dharwad, which is 4hr delay as per time schedule given by travel company ie srs travels. So srs travel has not posted proper timings of bus arrival which caused me a great problem. Had i known before hand about timings of arrival, i would have booked another bus.
Srs travels should restraint from such things else it will loose credibility in the eyes of travelers.
Other online bus booking sites like red bus/goibibo etc should have gathered shuch information regarding schedule timing vis-a-vis actual timing of boarding/arrival to serve travelers properly.