SRS Travels — Cancellation refund still not happened

I booked a ticket from Tiruppatur to Bangalore for 13/12/2022 in SRS TRAVELS on 12/11/2022.PNR NUMBER: 36941834. Due to some plan change I cancelled on 22/11/2022 as per the cancellation policy.
I received the confirmation mail on the 22/12/22.and refund order on 23/11/2022.
But till now I did not receive the refund amount.Also I called the numbers mentioned in the site.No numbers are working.I never had this kind of experience with other travels.why this delay in refunding amount?Please help me to get the refund amount.I attached all images of the details.Pl guide me the next step if it is further delayed.