[Resolved]  SRS Travels — Charging premium rates for sub-standard service

Address:

Bangalore, Karnataka

I was charged Rs.3500 for an A/C Multi-Axle Volvo Seat from Bangalore to Ahmedabad. I boarded the bus from Bangalore Anand Rao Circle, as promised it was an A/C multi axle Volvo. But after travelling for an hour all the passengers from our bus were transferred to another SRS bus which was soiled by previous passengers and inspite of repeated complaints from us the agency people were least bothered. Random people were given seats on the bus on the way and obviously when the seats are sold cheap the crowd gets rowdy and unruly who just aggravate the situation for the next 24hours. Not only that, I was on seat number 40 at the back side of the bus right next to the emergency exit (unfortunately all seats were reserved previously). There was an inspection of the emergency exit which apparently failed to pass the standards but our bus driver managed the situation by slipping a few hundred rupee notes to the inspector. I have traveled in VRL before this. VRL has its own shortcomings but it is NOT AS BAD AS SRS. I wonder if this complaint would make any difference at all. But if it does I'll be glad that it saved someone from facing a nightmare-of-a-journey.