SRS Travels — cheated

I uttam kumar raha mob [protected] was first time traveling from davangere bypass to salad on 20.08.2017, at 6pm.

Despite of booking bus at your stand there at davangere, they boarded me on another bus which goes to some where else and dropped me at karta at 3:30 am on 21st.

I was told that i will be given ticket later, kindly explain what is my fault and why am been cheated.