SRS Travels — Coimbatore Bus late by 7 hours

I suppose to board a bus at11.15pm on 20th December but bus arrived at 12.45am.
Bus was good condition and get stuck in between and spend 3 hours to get repaired. In between driver allowing other passengers who not booked the bus for his benifit...

One of the worst service, when I request the driver, no response.
Message received from SRS is pasted below 👇
I never recommend SRS to anyone
Dear Passenger, Bus Journey details from Bangalore to Coimbatore on 20/12/2021 are PNR: 35666750, Seat No: 4L, Boarding:Madiwala at 11:15 PM, Address:#322/121 Ground floor Ranganth compound, Next to Madiwala police station, Bus No: KA 42 9771 and Driver details: and Checking Inspector: and Pickup Url: -- http://www.srsbooking.com, Helpline:[protected], Stage Contact number: - SRS Travels