SRS Travels — Complaint during travel in your bus

Sir., my sister came your omni bus with baby from Chennai to sivakasi in 28.12.2016.they put bus in virudunagar for one hour& Madurai in one hour for downloading goods from bus.they came 2.15 hours late.they came 9.15am instead of 7.00am.
And they dropdown them before 2 km from proper stop of bus stand.also a old lady affect by it.is it a SRS travels or SRS goods carrier?.i t is your protection of your customer.we regularly come your bus.if you don't take action you loss many of your customers