SRS Travels — Deficiency in service -unfair, restrictive trade practice, behaviour of employees of ticket agent in Megha travels Jamkhandi

( Though my Advocate) From, S.P.Lele Advocate, Dhwarakanath Galli, Jamkhandi-587301 Dist -BAGALKOT. Mob: [protected] To, Megha Travels Head office: 16, Sameer Tower Desai Circle Jamkhandi -587301 Dist: Bagalkot SRS Travels #321, T.S.P. Road, Opp-Bangalore Medical College, Kalasipalyam, Bangalore-560 002. E-mail: [protected]@srstravels.net Sir, Herein I Shri. S.P.Lele, Advocate Dwarakanath galli, Jamkhandi, Under the instructions, on the basis of Information and documents given to me by my client Shri. Raghavendra Upadhye Age: 28 Occ: Advocate, resident of Hulyalkar Galli, Jamkhandi Dist: Bagalkot hereby issue you this notice as under. 1) That my client is practicing as Advocate in Jamkhandi . 2) That my client is diehard customer of SRS travels. On[protected]date of booking ), My client approached Megha Travels, which is the only ticket booking agency of SRS travels in Jamkhandi. 3) That my client asked for availability of seats in SRS bus From Jamkhandi to Bangalore for journey day[protected] . The concerned employee of the said agency shown seat chart. There were 4 seats available in front side. When my client demanded to book seat in said available front seat, the concerned employee furiously refused to book the said seat. On the pretext that he said only double seats can be booked in front side, further he said as per rule single seats can’t be booked. 4) That my client asked to show any such rule which prohibits booking of single seat in the front row. Then the said employee said in rude manner to ask my client to complaint to anybody either Megha travels or owner of SRS travels, he is not bothered of any of them. 5) That he insisted my client to book back side or middle upper seat or otherwise he said he doesn’t care to loose any customers. This caused my client mental agony. 6) That my client having no other option booked ticket in middle upper Seat NO. 09. The fare of the ticket is also higher than the normal fare charge. This type of your service amounts to deficiency in service, unfair and restrictive trade practice. 7) That therefore if you do not made good the deficiency in services which is indeed regrettable and highly unfair trade practice. On account of your aforesaid dereliction of duty, failure, neglect and disrespect to my client caused mental agony to my client. 8) That therefore You are called upon to compensate my client for deficiency in service and unfair trade practice and for mental agony to tune of Rs. 10.000 within 15 days of the receipt of this notice, failing which my client will be constrained to initiate action within the jurisdiction of the Bagalkot, where the incident happened against you for redressal of aforesaid grievances and recovery of the aforesaid amount such proceedings under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note. You are also liable to pay Rs. 5, 000/- towards the cost of this notice. Take notice of the same. Jamkhandi [protected] S.P.Lele Advocate, Jamkhandi Copy to SRS Travels Customer Care SRS Travels SRS Travels, #12, First Floor Ujala Avenue, Narol Sarkhej Road Ahmedabad Ahmedabad District Gujarat India – 380055