SRS Travels — Delay and unplanned stops

I am writing to express my dissatisfaction with the recent bus journey I had with your company. I was a passenger on Bus 5827 traveling from Bangalore to kumbakonam on Jan 10, 2024.

I experienced significant delays during the journey, which caused inconvenience and disrupted my schedule. Additionally, I observed that the bus made unplanned stops to pick up random individuals along the route. This not only contributed to further delays but also raised concerns about the safety and reliability of your services.

As a customer, I expect punctuality and a smooth, uninterrupted journey when choosing a reputable travel service like SRS Travels. The delays and random pick-ups not only affected my plans but also created an uncomfortable experience for all passengers on board.