SRS Travels — delay bus

The bus from pune to banglore is delay by 2 hours and which is too much terrible service i could expect from any travel agency. This is my second experience and still it made me frustrated and all my schedules were changed due to which i even lost the chance to meet a client.
Below is the details:
Dear passenger, bus journey details from pune to bangalore on 06/10/2017 are pnr: 19773003, seat no: 21, reporting time: 06:45 pm, boarding: wakad hinjewadi at 07:00 pm, service no. Mumbai-b, lore scania / volvo 3, bus no: ka-01 af 304 and helpline no:00000
—
www.srsbooking.com