SRS Travels — driver negligence

My parents were travelling from bangalore to gajendragad pnr:19121633. During the travel the bus was stopped at 3.30pm about 10km away from hospet in the middle of the road for washroom. My father got down from bus. While crossing road, my father was hit buy truck and he was hospitalized. He went unconscious. He had head injury and fractures in ribs.
We want you to take serious action on these.