SRS Travels — Drivers Misbehavior with Female Passenger

I am writing to file a complaint against one of your bus drivers who behaved very rudely with one of my relative during her recent journey on your bus service.(SRS Travels, KA51AB0977)

On 06/04/2023, she was traveling from Hemmadi to Bangalore on one of your buses. Being a female passenger and was seated towards the front of the bus. At the time of the journey, the driver made some inappropriate and derogatory comments towards her, which made her feel extremely uncomfortable and violated.

Furthermore, when she asked him to status of the bus and its location, he became very aggressive and started shouting at her. His behavior was completely unacceptable and unprofessional, and she felt intimidated and scared for the rest of the journey.

As a paying customer, we expect to be treated with respect and dignity, and we are appalled at the behavior of your driver. I strongly urge you to take appropriate action against him and ensure that such incidents do not occur again in the future.