SRS Travels — faced safety breach due to change in pickup point to deserted location

I booked srs bus online. Specifically select auto stop chwdi conacona goa as me pickup point. 1 hr before starting time got a call from sra that because of traffic in that area we'll not come at rhe pickup up point. They told us to come to bypass on the highway to board the bus. Me and my wife both reached to bypass it was a dark place in middle of highway. It was not safe many people on bike tried to stop near us we were roaming for safety. After 30mins bus came, giving the same excuse and not listening to us or was not bothered about our safety. It is a serious concern take a necessary action.