SRS Travels — High Inconvinence to Passengers & Non conformity

Address:

Dharwad, Karnataka, 313001

This is in ref to Booking from Hubli to Udaipur on 7th Feb 2017. I was informed that bus has been cancelled due to some technical Problem & I was being alloted another bus from Hunli to Ahmedabad next day 1225 Hrs on 8th Feb 2017.

As per office bus was scheduled on time & were informed me to be on time at SRS office at Hubli.
Around 1225 Hrs drop up facility was given to drop from city office to Hubli Bypass where I was suppose to board.

Dear all concerned pls note that bus was running 1 & half hours late by scheduled time & I along with other passengers were waiting for bus on main road. On asking every time your office staff told to wait 10 to 15 mins. Being late night on the Highway it was all unsafe surrounding nearby. Localite drunken People around making troubles all coz o[censored]r office staff Mis communications regarding bus schedules.
This is highly unacceptable to keep passengers waiting on the Highway at high risks. It clearly leads to unsafe passengers handling or transfers.

Although 1 bus cancelled from Bangalore to Udaipur & even another bus running so late & the incovinience caused is highly not acceptable. This leads to the trusted name of SRS Travels put into black Mark and loss of reputation & Bussiness always.
Pls do think dat every customer is valuable to run your company smoothly.
This reputation is a result of your customers only, so dont make dis reputation down by playing wid customers in such a way.

I hope such things are clear to your good office & your staff.