I booked 3 tickets of S.R.S Travels for Nasik to Bangalore on June 5, 2022 & Bus Number was KA 51 AD 5594. The total bill amount was rps 7282. My PNR number was 36283238 & 36283270 with allocated seat numbers 8U, 9U and 13U.
I was carrying my personal things into traveling bags and 4 small lightweight cardboard boxes. At the time of entry, the bus conductor asked me to pay Rs 2800 extra for luggage. I told him that these are my personal things and do not contain any commercial material. He asked me to travel and later he came and asked me to pay some decent amount around Rs 2000. I spoke with the S.R.S representative on their helpline number ([protected]; [protected]) and they also told me to not pay any amount to the bus conductor.
After multiple times of discussion, the bus conductor demanded Rs 800. I asked him to give me a proper bill. He refused to give in and started shouting at me. This was occurred at midnight.
Also, while traveling the water leaked from the top and I asked the bus conductor to either fix it or provide another seat for some time. The bus conductor again started shouting at me and asked me to call the S.R.S helpline number.
My family spent the entire journey in such an atmosphere.
I request you to please look into this matter and refund my amount.
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