SRS Travels — I'm complaining about worst driver exp

I booked more than 10times in srs booking most of the time they came by late, they won't keep up time punctuality, driver char was worst, he spoked rudely, last time i went 10min late they asked me to give 100rs to driver for adjustment, i asked them why i need to give money, they tell like they are waited for me that's why asking money and that driver told no need to wait for none, if i come late you complaint in srs office, really worst exp bangalore to paramakudi.