SRS Travels — improper service from hubli to mumbai

Address:

Thane, Maharashtra

Ear sir,
I undersign Satyajit Nigade. I was traveling from hubli to mumbai on 17/10/2018 via SRS travels. Booking ID/PNR is NU[protected]/B32PDKVJ
Boarding point was borivali (mumbai) at 7.35am on 18/10/2018. I was travelling via SRS travel. Bus no. KA 01 AF 557
Instead of bus to be in Mumbai at 7.30 am but bus reached pune 6.30 am & from 6.30 am to 7.30 am bus was in pune. Bus reached destination (Rajiv Gandhi National park borivali) at 10 am. From dropping destination again, I travelled 2 hours to reach office which is located at Dahanu(Maharashtra). I was having important task so I need to be reach by 10 am. For your qucik & fast service without thinking I have paid ₹ 1890/- for booking. Because of your late services I lost important task. As well as mentally pressured & disturbed me.
Even on same time I called SRS register office to file complaint but replay was sorry sir bus is late. SRS representative was not taking care of words & what is my pain. Person sitting in banglore from register office says it's raining so bus is late but I was in bus there was no rain. He was providing me excuses without knowing actual condition. So I kindly request do not except reasons like traffic jam, heaving raining because I have each details of SRS stop & there was no traffic jam & rain.
Bus stops on each and every bus stop like govt service as well as collecting other people who has not done reservation. If SRS is providing such kind of service please stop such service & stop fooling people.

I paid huge amount just only to reach within time so I need proper justification within 12 hours and as well as refund all my amount for providing such kind of poor service.