SRS Travels — Insensitive attitude towards senior citizen

Travelled on 25 Dec in bus no 5595 to Pune with 74 yr old mother and wife.
Regret to inform that attitude towards senior citizen is horrific. Despite informing your staff to get bus in slip road, the bus came on main road and mother was asked to jump iron rail to get into the bus. Your staff are a bunch of insensitive people having no responsibility. We were dumped in another bus and finally board the bus. She was on last seat and had difficulty in walking but the driver will not wait 30 sec to allow her to reach the seat. The bus came 2 hrs late but can't wait 2 min extra to facilitate her a respectful visit to wash room.
Overall your service and staff has no respect for lady senior citizen and you must deny them booking citing your incompetence.
Your travel co. didn't meet with your reputation.
Thanks and regards