Dear SRS Travels & Logistics Pvt Ltd Customer Service,
I hope this email finds you well. My name is Sunil Nirankari, and I am the owner of Sunil Garments Company. I am writing to inform you about a distressing incident involving a lost parcel that was entrusted to your transportation service.
On February 27, 2023, we dispatched a parcel with LR No. 1|403452 from Bangalore to Kolhapur, with the intention of delivering it to its intended recipient. Regrettably, we were informed that the parcel has gone missing and has not reached its destination.
This unfortunate event has caused significant inconvenience and financial loss to our company. As a valued customer of SRS Travels & Logistics Pvt Ltd, we kindly request your assistance in promptly resolving this matter. We respectfully request that you conduct a thorough investigation into the whereabouts of the lost parcel.
Furthermore, we would like to initiate a claim for compensation to cover the cost of the lost goods. Attached to this email, you will find the necessary supporting documents, including the invoice, proof of shipment, and any other relevant information that may aid in the processing of our claim.
We understand that unforeseen circumstances can arise during the transportation process, and we appreciate your cooperation in helping us find a resolution. We sincerely hope that SRS Travels & Logistics Pvt Ltd will take immediate action to investigate this matter thoroughly and provide us with a satisfactory response.
Please acknowledge the receipt of this email and provide us with a timeline for the investigation and resolution of this issue. We trust that SRS Travels & Logistics Pvt Ltd will handle this matter with the utmost urgency and professionalism.
If you require any further information or documentation, please do not hesitate to contact me directly at [protected]. I look forward to your prompt attention to this matter and a mutually satisfactory resolution.
Thank you for your understanding and cooperation.
Yours sincerely,
Sunil Nirankari
Owner, Sunil Garments Company
[protected]
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