SRS Travels — luggage bag damaged

Address:Uttara Kannada, Karnataka, 581314
Website:www.srsbooking.com

I am extremely upset with the travel experience. My vip luggage bag got completely damaged (Torn) while on journey from ankola to mysore. Also, all my clothes inside my others bags also got completed wet due to rain water inside the luggage compartment. I have shown the baggage to the driver too.
This new vip bag costing rs. 12, 100, was recently purchased on 5-feb-2018 & i had used this for the first time on travel.
.
— requesting a refund of rs. 12, 100 —
Journey date: 17-may-2018
Cost of baggage: rs. 12, 100
Boarding point: ankola (Landmark: hotel surya)
Dropping point: gandhi squre, srs travels, 5:30 am
Departure time: 6:25 pm
Seat no: 11 l, 12 l, 7 u (3 seats)
Ticket no. : 23357905
Coach type: 2+1 non-ac sleeper / seater / non-video 35seats
Total ticket fare: rs. 2, 250 (For 3 seats)
Ankola srs office ph.#: [protected]
Mysore srs office ph.#: [protected] /[protected] /13
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SRS Travels customer support has been notified about the posted complaint.
May 20, 2018
Updated by SandyShweta
Attaching the pics of damaged bags FYI for a clearer picture..

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