SRS Travels — no show, no prior info, change of bus

Address:

Dindigul, Tamil Nadu, 624005

Booked. A ticket from dindigul to bangalore, bus starts at 11 from madurai and supposed to reach my boarding point by 11 55. But until 12 20 there was no show and by 12 20 it was informed there's is. A change in bus.

Have booked ac seater scania but i am getting non ac sleeper.. Not sure about my travel yet.. Booked bus via red bus and even from red bus there was no prior info or intimation. Worst scenario..