SRS Travels — Not listen to customers issue

Address:

411013

I travelled with SRS travels from Bangalore to Pune Bus-no3847. At the night they switched off the AC and didn't turn off the light some customers are put their handcarchif on their face but I told to conducter to turnoff the light but he refused. I card to SRS hade office that he refused to off the light then he talked to that conducter but after that driver also told me that we will not switch off the light. He told me why you have the issue. I captured one customer pic sat near to me. I think they should here to customers issue.