SRS Travels — not refunding my amount from 2 month

I am ere gowda i booked the ticket from mysuru to mumbai on 19/06/2019 i booked 4 seats my ticket no 30104275 and 29764003 but bus got accident in morning at satara and no bus is provided to travel and customer care also not pickings phone so decided and get the cab to travel its cost me 6500rs and i am calling to srs for refund they telling that they r checking till now they r checking from 2 month this how u provide services to customer if you not take action on it fast i want take action on it from 2 month i am calling to srs for refund