SRS Travels — Pathetic service - delay in timings and a/c did not worked in entire bus and misbehavior of the driver

Address:	Bangalore, Karnataka, 560024
Website:	www.srsbooking.com

Hi there

I booked srs yesterday from bangalore to hyderabad as i was needed to attend a wedding at hyd, srs being the premium service i never expected such a pathetic service from srs. The bus was supposed to start by 1015 from hebbal flyover, but the bus came around 1130, then started at 12. After asking the driver the reason for being late he became rude instead of being calm and apologizing, after an hour ac stopped working in bus, when complained about the ac the driver didn't responded, but after continuously asking he had stopped the bus twice for half an hour and checked but did nothing, the bus which was suppose to reach by 6, came around 8 'o clock to hyd, and of-course without ac we felt like cooked in bus, now due to this pathetic service i have decided that i shall never book srs again and also share the same news with my friends to look for other services than srs, i need the amount to be refunded, as there was an issue with ac and also bus timing delayed around 4 hours which is not at all acceptable as i missed the wedding.

Thanks
Nizam
Pnr no 13557774
Bus no - 6197
Ervice no - bng-hyderabad seater a/c