SRS Travels — Payment successful but ticket not booked and refund not done

My name sagar Magaji
I have booked online bus tickets in srs official portal. Date:[protected] time - 09:30am. Non AC bus 2+1 coach Between Ilkal and Bangalore 09:30pm bus for seat L8 and L9.
For Mr.Ambasi niranajan and Mrs.Laxmi niranajan. Payment is successful(₹1496.25) but booking has not done got 505 error page. After I tried to call official number given on website all numbers are switched of no point of contact or reach to your concern departments.
Order I'd: 36621039
UPI ref:[protected]
Please refund the amount ASAP.
You can also check on same date for the above names seat has been booked at 11:30 pm bus has been booked through Local Ilkal agent seat num L8(Mr.Ambasi) and L9(Mrs.Laxmi) Non Ac bus 2+1 sleeper coach between Ilkal and Bangalore.
Please check for screenshot.