[Resolved]  SRS Travels — Poor service

Address:

Bangalore, Karnataka

This is the first time I travelled with SRS travel from Bangalore to Mumbai. My ticket number was "5637501 ". The bus journey date is 2nd April 2014 and bus number is 1419. This is the top class multi-axle sleeper bus as claimed by SRS. I have several complain on the quality of bus and the staff. First talk about quality of bus :- 1) Sleeper seats were not comfortable. 2) The curtain rod was loose and every time it is falling down. 3) Light of the seats were not working. Staff service :- 1) Bus attendant was non-friendly. In the night, curtain road fall down on my wife's head. When I try to wake-up attendant, he says don't disturb me. He was very unfriendly. He did not even turn-on the lights. 2) We had kept dry waste in a carry bag. When we reach our destination, I told attendant to throw dry waste when the bus reach destination as there was no garbage box. He was so rude, he ask me to carry the waste with me.