SRS Travels — poor service, misuse

Website:

Srsbooking.com

I am travelling from bangalore to tirunelveli on srs sleeper bus no. 9024. Apart the usual things like poor maintnance, late, non responsive, even though all the seats in the bus are reserved they are filling extra people in the bus to provide town to town drop like a government town bus. Its more than 15 people who came in asked the reserved passengers to give space for them to sit. Its so annoying. If they are providing service like a town bus why they are branding that route bus service as a sleeper reserved bus service and charging high cost to the people who are booking tickets.