SRS Travels — Refund amount did not travel due to bus delayed for 2 and hours and the bus was broken when came again an hour delay

Hi SRS

Bus Journey details from Pune to Bijapur on 11/02/2023 are PNR: 37357299, Seat No: 3U, Boarding:Katraj - Wonder City at 11:00 PM, Address:Southern Tourist, Wonder city Bldg, Katraj call :[protected]/[protected]/[protected], Bus No: KA 01 AF 6657 and Driver details: and Checking Inspector: and Pickup Url: undefined -- http://www.srsbooking.com, Helpline:[protected], Stage Contact number: - SRS Travels

I had given complaint and still nobody called me back i did not travel due to

Bus was suppose to come at 11 pm the bus came at 1:30 am, i got the update of delay only when I asked bus operator at 10:43 pm just 17 min prior where in i had already was at bus stop taking taxi from karadi 400 rs .

2) when the bus came at 1:30 am, the bus was broken brakes were not working

3) no replacement was given some manual fix without any tools was fixed by a bus operators who is not machanic

4) by 3 am they had tied some rope and asked passengers to board althoug many passengers were afraid to board dure to safety risk a even driver was afraid to ride the bus ..but due to force of operator he said i will drive slow

5) when i requested if they can assure safety they said, risk can be at anytime if it's written nobody can stop death, if you want to travel travel else leave.

6) i booked a taxi back home from katraj to karadi again 400 rs again

7) next day gave a call and informed SRS they assured me they will call back and refund the amount as Sunday is non working day Monday they will get back

8) till now nobody got back.

9) only option left is consumer court if money not refunded