SRS Travels — refund not processed

Address:

B-402,archana Hill Town, Pune, Maharashtra, 411048

Hi,

I am Athar from pune. I booked a ticket from Pune to Ahmedabad on 18th Oct 2019 from Pune, boarding point - Katraj, wonder city.
However, before two hours I get a notification from the SRS that due to heavy traffic jam in the city, The bus will be running late by 6 hours. I was in a hurry as I had to attend some ceremony so I called Pune SRS service to cancel my ticket. I contacted him on [protected]. The executive confirmed my seat number which was 40 in B11R B, lore Jodhpur bus and he promised refund will be processed with in 24 hours. It's 19 long days and I have't even recieved any update of my complaint registered.
I am so deeply disappointed with the SRS service and in future I would not recommend the bus service to other human being.