SRS Travels — Refund Not Received

PNR number: 36006774
The person at the desk says that the amount has been refunded. But I have checked my account statement several times and I have never received the amount. I canceled my ticket on 03/04/2022. It is 27th today and I have still not been refunded the amount. I am writing this complaint in hopes that I'll be refunded soon. But I will never be using SRS travels again for any of my future journeys. The first time has been the worst experience!
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