SRS Travels — Regarding bus driver

Hi Team, I am getting call from below number on 23rd November([protected]) at 7pm by bus driver and my bus was 7:30 I was already there at boarding point. he told me due to roadblock he is going different route he can't pickup me up and asked to come different point that is one hour which was not possible. I told him it's not possible then he said call Red bus and cancel it I will pass message to bus operator also the same and you will get refund. I am calling on daily basis to Red bus they are not initiating refund. Today they told the bus operator told I travelled which I did not. The bus driver cheated and took other customer for money, this is not acceptable.
My Bus route was kolhapur (tanwani corner) to bangalore(Anand rao circle) PNR Number:38575182, Date:23/11/2023