SRS Travels — Rude behaviour of the driver and conductor

Yesterday We booked srs travels from Tiruchendur to bangalore for 5 persons.
The bus number is KA42A4612. When the bus reached lalbagh gate, I checked with driver and conductor to find out whether the bus will go to Wilson garden. But they didn't reply and started abusing me and threating with dire consequences. Never experienced such kind of rude behaviour. It's also unsafe for women to travel because the substitute dirver/conductor sleeps in the passenger seat. They also said they don't bother about the complaint also. If you cannot help passengers to clear their doubts, then why do you run this business?