SRS Travels — service complaint

I booked 2 tickets from trichy central bus stand for tirunelveli on 09/10/17. She instructed me to go srs office before 15 minutes for 11.30 bus. I was waiting for half an hour in the office. After 11.30 i enquired about bus they told me to go opposite to murugan temple junction. Then again i came back to junction with heavy rain. 12 of midnight the bus came. Without any attender driver only checked my ticket.in seat no 11 and 12 somebody were sleeping. After that a bad service, in tirunelveli they didnt inform me even they didnt checked. Volunterly i asked driver he told me bus is now at sathankulam. I shocked after hearing even in ordinary bus service the persons are checking even stage by stage. Please take severe steps on persons concern for future convenient to the passengers