SRS Travels — SRS travels waste of money

A journey from Udupi to Mumbai !!
Boarding time of my bus was at 2pm, but the bus arrive at 3.10pm which was almost more then 1 hr delay..
Bus stop at 5.0pm for tea after that also plenty of time bus has been taking halt again and again widout any reason.
Bus shown in the picture was awesome so have booked this bus, but it arrive the worst ever front name.of the bus was dull not visible, charging point not working, staff not wearing mask, no screening was done, driver cabin was full with many people.
11.15pm.it has stopped for dinner.
So much late?
Rest bus stop around 8 or latest by 9 pm but this one the breaks all record who has dinner at 11.30 pm that too when your travelling.
And what about ladies to go to toilet s?
Men's took 4 break for toilet of 15 mints in middle, how wil ladies survive??
If the bus is on time everything will be fine.
Not taking stop at proper place.