SRS Travels — Ticket booked for volvo multi axel but service provided in regular bus

Address:

560099

I had booked 2 ticket from Bangalore to Tirupati package tour Volvo multi axel charged Rs.3205, but we got service in regular Volvo bus which was not comfort, For that I called to customer care([protected]) from boarding point but no help and not given proper response.
And also very bad hospitality.
SRS travels fooling the people.
Please reimbursed difference amount of Volvo multi axle bus fare vs regular volvo & also they have to bare amount as per legal for made me Uncomfortable in whole tour.
TICKET NO:14142480
SEAT NO:11, 12
JOURNEY DATE:27/07/2016