SRS Travels — Ticket not cancel after many reminder

Address:

Thane, Maharashtra, 400067

Dear SRS Team

I have booked ticket to Dharwwad from Mumbai and My PNR Number is 12949489

My Self and My Wife were going today to dharwad and due to some issues I have cancel her Ticket

I requested agent to cancel one ticket and issue return ticket for me in the same ticket amount which you have cancel and he did it

Today afternoon due to my health issues i had requested My agent to cancel my Both to and fro ticket ( Mumbai to dharwad to Mumbai)

He is replying that its not possible to cancel as he tried his best to cancel it from head office and instructed me to talk to SRS main office because they don't have any cancel option in their system

On speaking directly to SRS team, they strait forwardly told that ony once i can modify my ticket. Now nothing can be done

What is my question –

PNR – 12971459 – March 31, 2016

Mumbai to dharwad – still I have time to cancel ticket but you people did not try it to solve me and as per regulation 4 Hour before I have full right to get 50% return and nobody helping me out as on

PNR – 12971408 – April 02, 2016

Dharwad to Mumbai –still I have time to cancel ticket but you people did not trying to help me out and being regular traveller honestly i am instructing to cancel my tickets but reason given to me your system problem

So as per rule either give me open i have full righ to cancel my retun ticket and secondly i ahve update almost 10 hrs prior to my journey that i will not be travelling so refund my 50% amount of one way fare of todays

required My Money should be refund 2300/-

Awaiting your reply

Thanks & Regards,
Sanjay Pawar
[protected]