SRS Travels — too much delay

Address:

411026

I am travelling from pune to blore.. The bus is late by 3 hours... I am missing a meeting due to this delay by srs.. I would like to have a refund of my ticket amount.. This is third time i am facing such delay by srs.. Worst service.. No time sense at all.. Kindly look into the matter seriously as passengers suffer due to delay.

Bus no ka 51 aa 6968
Ac sleeper
Date of departure: 23/08/2017