SRS Travels — Unauthorized over charges

Address:

Belgaum, Karnataka, 590001

I was travelling from belgaum to bangalore on 04/11/2016 pnr no[protected] i carried with me one cartoon box in belgaum your srs office charged for that rs 50. I returned on 06/11/2016 pnr no[protected] with same cartoon box in yeshwantpur they charged me rs 60, i asked your yeshwantpur srs travel office person his telling this bangalore because of that we charging more, i called your ho office no [protected] he telling me this not your father bus we are charging more. Why you people doing like this. Your taking hamali chrage rs 10, your people even not touching the box we have pay rs 10 why?? As per govt rules one person carry with him minimum 25kg but in your travels that is not there why?? Worst and pathetic behavior of your ho people, your person telling me come to kalasipalya i will see you, this your behave with customer.

I have attached both copy of receipts.