SRS Travels — unethical behaviour

Address:

Bangalore, Karnataka

Hi Sir/Madam - My mother is 60 years old who was travelling at SRS bus(Bangalore to Tuticorin - Bus no:1155) yesterday night(2/6/2015). I was requesting both conductor and driver(Poominathan-[protected]) and asked them to drop on the place "Keela Eral" which is on the main way towards Tuticorn. My mother also kept informing the conductor and reminded him even 30minutes before the bus reach out to Keel Eral but both driver/conductor have shown their high negligence and intentionally passed over the requested place and they dropped her at Tuticorin only. Also, they were never helped my mother(considering her old age) to drop the luggages at Tuticorin bus stop and they were much hurried even during the onboard time(8:50PM) as well. This was the worst experience that my mother ever had with SRS travel service and we are requesting you to take the immediate action against them in order to avoid this kind of incident for any passengers in future. We are hoping to get the best service/humble behaviours from the SRS travels.