[Resolved]  SRS Travels — Very poor service of bus

Address:

Mumbai City, Maharashtra

Sir, I am B K Singh from Navi Mumbai.My contact number is [protected]. I had booked one sleeper seat in SRS Bus for jouirney of my son Mr Neel Kamal from Mumbai to Bangalore vide Make My Trip.com ID No. NU[protected] for scheduled journey dated 07/07/2014. As per advice, we reached the boarding point at Belapur at 3.30pm. We had contacted the Bus operator for their adject arrival at the boarding point and we were told to wait there for 10 minute and bus would reach. But Bus did not report till 4.15 pm then we again took up the matter and then we received an SMS at 4.20pm that Bus was late by one hour.It was raining and we were waiting for Bus under open Sky.To protect from rain, we preferred to seat in our Car. Bus came at Belapur and did not stop neither we receive any call from operator. Seeing the bus, we contacted the operator to stop but they did not stopped and proceeded straight way .Then we again followed by car with repeated request over phone to sto and lastly we catched the bus near outer tol plaza of Panvel. We are mentally perturbed with rough behavior and very poor service of SRS staff.This has compelled us to up load the grievances on social site. Will you please keep me informed with steps initiated by you against the erring behaviour of your staff?