SRS Travels — water bottles not provided, bus did not arrive at destination, passengers were taken to another destination

Address:

Chennai, Tamil Nadu, 600040

I am travelling from bangalore to chennai today 26th nov, the srs travels bus charged me 1100 online.. My bus time was at 11:15 pm to be boarded at kalasipalayam. However the bus did not arrive at destination, another bus which was going to trichy /tanjore took 8 passengers and dropped at double road.. The original bus which was allocated arrived at 12pm, and # there was not even water bottles provided in this bus. I called up helpline they are kind of answering rude stating no tv, no water, no biscuits.. More over ac was not switched on when i boarded and kept quiet for 10 mins, post my complaint ac was switched on... I will never recommend this bus.. Feeling irritated.. Bus charging less then 800 rs are providing water bottle.