SRS Travels — worst experience almost to death

We booked a bus from guntur to bangalore on 20th apr19. But ac is not working.. Even we complained no response from the operator or driver. But they brought us like animals in that condition only till tirupathi... Due to sofacation n crying my small kid got fever and admitted in hospital. How could you people will be this much irresponsible. And made passengers without no choice. I need penality to be charged for this.

Redbus mticket
Route: guntur (Andhra pradesh) to bangalore
Ticket no: tn5j87802884
Passenger: indira (25, female)
Pnr: ts[protected]hqsx/29158035/vijaywad-b, lore multi axle volvo
Travels: srs travels
Departure: 08:20 pm apr 20, 2019
Seat numbers: 24
Redbus discounted fare: rs.866.25
Boarding point: guntur
Address: near annapurna cloth market, kakani road
Boarding point contact: [protected]
Srs travels customer care: [protected]
—
Redbus helpline:[protected].

Details find it raise the complaint and need penality for this... I don't give up.