SRS Travels — Worst experience i had and the complaint i raised with SRS travels. - No Action has been taken by SRS till now

Address:

Tirunelveli, Tamil Nadu

The Below is the mail which I sent to SRS travels . No Action has been taken by them . Frustrated with these people .


From: XYZ

Date: May 18, 2014 11:48 AM

Subject: Please take necessary action to improve your service -had worst
experience with your service

To: <
[protected]@srstravels.net>


Dear Team

It's been a worst expercience
for me with your service . Please find the below list of worst experience I
have faced.

1. Enquired with north bypass road srs parcel and booking office regarding the
availability of space for transferring bike from tirunelveli to Bangalore.
Based on their confirmation I booked a ticket for myself through online. They
asked me to confirm on my arrival one day before the date of journey, so that
they can make an arrangement for my vehicle. I have confirmed the same on 16th
may. Based on my confirmation they asked me to bring vehicle by 4:30p.m on 17th
may I brought the vehicle to their parcel office located at anitha complex
north bypass road, Tirunelveli by 4:30p.m on 17th may. They said we will try
to send the vehicle by today since the storage is already loaded with several
items, I refused to agree for their statement and told that I will not accept
any excuses .They said okay and agree to send vehicle on 17th may itself .Over
that they asked me to take back and bring vehicle by 9:30p.m .I took back the
vehicle and brought the same by 9:30p.m . Once bus came, after long arguments
with bus driver and office representatives, they pushed the vehicle into the
storage by12:30 A.M, since the bus is delayed by 2 hrs from the expected
arrival.


2.Instead of dropping me to Bangalore they forced me to get down from the bus
in hosur and asked me to come by bike to Bangalore with all my luggage's . Im
helpless at that moment and requested them to at least handover my luggage's to
my relative who is already waiting in madivaala in Bangalore .They told okay
and asked me service charge of 200rs for taking the bike out from the storage
of bus .


3.They didn't deliver my luggage's to my relative who was waiting there for 1hr
in madivaala .They didn't even call him to enquire that where he is standing to
collect my luggage's in madivaala.Instead they took my luggage's to
kalasipalayam.we went there to collect luggage's, there the booking office
representative didn't even respond properly .


4.The driver of the bus came towards me and behaved as a third rated fellow,
abused me

and said that "we will do like that only and do whatever you can, even
complaint to minister also, I don’t care" I asked his name and he refused
to tell his name . He treated me without any respect.


I didn’t understand why your fellow mates are behaving like barbarians. Is this
is the way to behave and reply to a passenger .Im very much worried and
mentally disturbed a lot .


I request you to look into this above issues and reply me back which will
compromise my worries. Please find the bus details below.


Bus type: AC semi sleeper

Bus time:10:35 p.m from north bypass road, Tirunelveli, Tamilnadu.

Bus No: KA 01 AA 8262

Date of journey: 17 may, 2014 to 18 May, 2014