SRS Travels — worst parcel service-things has not been returned

dear sir, my friend put the thing(32'inch HAIER L.E.D T.V) L R No:7/537 into srs bus from coimbatore to banglore on 10th febry..the bus was reached at banglore on 11th febry, the thing was received by thier staff(online-status proved)...i went to the srs office(kalasapalaya, banglore)on 12th febry to buy my thing..they said that it was none here and am searching, u'll come nd collect tmrw...i went on evry otherdays, but they didn't return my things..seven days passed, my things was not returned by them till...actually, they were missing my things and will not give proper responsible about my things not yet...please take action immidiately to return my things as early as possible sir..