[Resolved]  SRS Travels — Worst SRS Travels

Address:

Bangalore, Karnataka

My sister booked ticket in SRS travels from Jalahalli cross SRS travel agency on 11th May 2014 Bangaluru to Pune Bus no.8883 seat no 4U. During the ticket booking I repeatedly asked that this bus will go directly to Pune or bus will be changed on the way. Because I was trying to get direct bus from Bangalore to Pune. But the travel agent assure me that there is no bus change. But at 3.30am / 4am bus was changed, even they wont bother to inform the passengers that bus must be changed. As my sister was unaware about this information she was sleeping. After dropping of all passengers she was informed that bus had been changed. She rushed to catch the next bus catch (bus no 9122) and her feet is twisted. She was injured badly and now under treatment. Please take the action against this culprit.