SSS — order has not been delivered yet

This is the worst online shopping site.. I have ever shopped through. They are not staying over their words. A have ordered 3 paira of shoes on 30th aug and till today i havent received my parcel. Moreover they are not providing me any kind of information regarding my order. The delivery has also been passed. And there is no trace of any type of sorry fron their side or any sort of information that why they are unable to deliver the parcel.
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My product order placed on 24 Jan not yet delivered, no updates. Please deliver it a week. Horrible

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